Customers have the option to request a refund within the initial 30 days following their purchase by getting in touch with us through our contact form. There’s no need for customers to return the product; we will simply deactivate and cancel the software key. Consequently, customers will not incur any return charges.

Refunds will be processed through the same payment method used during the purchase within a timeframe of 48 to 72 hours.

Our products come with a 12-month guarantee period. During this time, Q-IPTV will replace or refund any product damaged or malfunctioning due to the producer’s fault.

In the event that we are unable to deliver the product for any reason, a full refund will be issued.

If you receive an incorrect product or if the key code has not been activated, you are eligible for a refund or replacement.

Should the Keycode remain unactivated for an unknown reason, please contact us within 48 hours of the purchase to arrange a refund or replacement.

If you encounter any difficulties with the product you’ve purchased, please contact us first, providing a detailed description of the issue along with screenshots or photos taken with a digital camera to help us assess the situation. Our team of technicians is available to assist you in the installation and activation of your software. In the rare instance where our support staff cannot resolve the problem, your order will be eligible for a refund.